Payment must be made within 3 days of purchasing goods. Payment can be made by direct credit, Internet Banking, Bank Transfer, Visa, Mastercard. We do not accept cheques, Amex, Diners or CRT cards. Please ensure you include the sales reference number when making payment.
Orders paid for using Direct Credit, Internet Banking or Bank Transfer will be shipped upon confirmation that your payment has been received. Payments normally take around 24 hours to reach our bank account.
We are a New Zealand GST registered company and all sales will be in NZ Dollars. Once a purchase has been made the buyer will receive an automated sales order with payment details. All invoicing, statements and receipts for Edge Imports 2010 Ltd will be in the trading name of EasyQuip.
All sales are shipped from our warehouse with the exception of heavy equipment that may be collected.
Please choose your order carefully as we cannot make changes after it has been and dispatched.
We use Post Haste, Castle Parcels, PBT Couriers, Mainstream Freight, MainFreight and PBT Freight to ship our products depending on weight, size and delivery locations.
All orders are shipped using Track and Trace and require a signature upon delivery
For Courier delivery allow 1-3 working days.
Delivery to Rural Addresses normally takes an extra 1 day
For Freight / Transport delivery allow 1-5 working days
The delivery times are only estimates and quoted in good faith, delays can happen outside of our control. Please contact us if you have any concerns on delivery and we can follow up the delivery with the carrier. We take no responsibility for courier and transport delays and cannot offer any compensation.
Please supply a physical delivery address as our couriers don’t deliver to P.O.Box’s.
Products are couriered securely to your address and must be signed for, or freighted to the closest Urban Freight depot for collection.
Door to door standard courier delivery service requires easy access to ground level only, (no stairs or lifts). Some customer assistance may be required for heavy products
Unless otherwise stated all deliveries are made between Monday & Friday during normal business hours.
Orders placed on a New Zealand public holiday will be processed on the next business day.
If for some reason we cannot fulfill your order within the specified time frames you will be notified by email or phone of the new delivery time.
Orders paid for using Direct Credit / Internet Banking or Bank Transfer will be shipped upon confirmation that your payment has been received. Payments normally take around 24 hours to reach our bank account, allow longer for weekends and public holidays.
Before signing the Couriers Ticket or Freight Carriers delivery docket, inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket and then sign it.
You MUST notify us within 48 hrs of any internal or external damages to your goods.